With the gradual maturity of the partition industry, the market is in the most intense competition. All the manufacturers are participating in the price war, bringing damage both to all the manufacturers and the market. The customers also only seek for the price benefit without caring for the existing signification in the value. And the quality cannot be ensured. When the customers recognize this point, they transfer the emphasis on the service while pursuing the quality.
In 2006, who provides the best service, who wins the customers.
It is the common idea that "The best after-sale service is the best service", but it is the greatest mistake of the enterprise concerning the service. The after-sale service is only one chain of the service and the requirements of the customers for the service is beyond this. We can say the service of a company starts from the time the first enquiry call from the customer. It is just like what IBM committed to the customers: it is an overall solution; so it is the partition industry. The service includes prior-sale, in sale, and after-sale service if divided as per the time period. For the enterprise, doing the prior-sale, in sale, and after-sale service well needs supported facilities, auxiliary articles, visible service and invisible service as a complete service package to realize the target.
Ò»£®Support facilities
The actual support facilities are the material resources of the enterprise. Yourgood divides it into hardware support and software support. £º
1£®Hardware support
As indicated in the "upholster industrialization" of Five Concepts: industrial production, mechanical manufacture, and reliable and constant quality, which gain the trust.
Though many years' R&D, Yourgood has developed the unique "Standing post type roll forming machines" in 2002. The self-developed moulds can complete different frame standing post structures of different systems respectively to reach the strong inner frame that the outside cannot forge. Even if the appearance can be forged to be as same as the real one, the inner structure cannot be substituted. The daily production capability of the steel standing post is over 2000m, which ensures the reservation of the resources and ordinary supply.
The production process flow of the steel standing post is as below: |
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Dust-free baked-enamel coating process is the advanced technology intruded from German, which processes the raw materials into finished products through many procedures, considering the details and the fine and smooth degree of the products to fully demonstrate the profession and elaboration of Yourgood.
The panel baked-enamel coating process is as below: |
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The daily production capability of the panel baked-enamel coating is over 500m2 to fully ensure the completeness date of the project.
2£®Software support
Enterprise Resources Planning (ERP) is used for full process monitoring and management of manufacture, market resources, in-house resources, financial resources and project design resources, etc. It is the soul of enterprise management so that the scientific and information management of the enterprise is realized through computer software, to achieve the perfect integration of the in-house resources. Also, it is a higher management mode for enterprise globalization in the information age.
HPH, a computer aided drawing software (CAD), is a specially-tailored software of Yourgood for convenient and quick operation. It can convert plans to elevation drawings, then to material sheet and quotation, and directly convert to spatial graphs as well. Therefore, drawing, material calculation and quotation are precise and uninterrupted. In this way, it does not save the time, but also avoid the mistakes arising from manual work. |
| Operational Flow Chart -------> Click Here to enlarge |
Computer operation to display each item clearly. Face the market and sales, and make rapid response to market. Avoid the delay from the communication of operators and ensure the project is completed as per schedule.
Supporting facilities ensure the quality of the products and lay a solid foundation stone for service, to facilitate Yourgoodfurther upgrade the function and system development.
¶þ£®Auxiliary articles
Auxiliary articles refer to material products required in the process of service. They are consumables in the form of service, to meet the demands of all levels for social production and life. It does not only realize the values of material products from Production Department, but also supplement the values from service itself.
Yourgood independently researches and developed various functions, e.g. open cupboard, hidden cupboard, pulling cupboard, lifting cupboard, hidden door, revolving door, moving door, windowsill envelope, beam envelope, post envelope, fire plug envelope, cornering light post, light wall, lamp in arc door frame, super high wall, system screen, etc. in virtue of power of "Five Concepts". And the above functions are transformed into the standard system commodities through the mature and complete production technologies and construction procedures. According to the different functions, they are divided into various functional blocks. In addition, a unit function is directly or compositely fused in accordance with the different requirements for space. Yourgood developed several sets of systems and owns several materials, which can be configured freely. And different system and material are chosen according to the environment, layer and price. Furthermore, the different system and material can present different environmental style. The linking and matching of systems and materials are readily available to adapt to the style of designers.
With the maturity of functional products and systemic products, Yourgood has started the expansion to another level. Combination of different trades, and integration of soft ornaments like furniture, light ornaments, suspension ornaments, etc. to better match with environment and build perfect space.
Èý£®Visible service
In virtue of the support of hardware and software, Yourgood can ensure the project is completed as per schedule and regularly share information with counterparts of the industry, dealers, designers and direct customers, in order to provide effective and professional suggestions and guides on the selection of composite partition. Yourgood will offer the following services. |
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ËÄ£®Invisible service
As indicated above, YourChoice has strong core technologies, strict manufacture process, standard procedure flow, site constructors with rich experience, as well as first-class services, comprehensively upgrading the quality of products and construction. YourChoice has been in the industry for more than 20 years, committed to space integration for system composite partition integration, panel material integration and environmental hardware integration to meet various needs of customers and to create first class quality and pattern environments for office, living, business and leisure and public environments. With the development of the society, more and more people pursue designs and tastes of space. YourChoice has created a good environment to meet the luxury of people, and it is a best representation of invisible service. Meanwhile, the maturity of YourChoice, service and high-end brands of YourChoice can ensure the quality products and services.
To provide the first-class services, we will place equal importance on the above 4 aspects, yet the good efforts of the enterprise are always the most important. |
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